FAQ (Frequently Asked Questions)

Q: How long will it take to receive my order? A: Orders are typically processed within 2-3 business days. Shipping times vary depending on your location, but most customers receive their orders within 7-14 business days.

Q: How can I track my order? A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please refer to our Refund Policy for more details.

Q: Do you ship internationally? A: Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on location.

Q: How can I contact customer support? A: You can reach our customer support team via email at support@lehoo-castle.com or by filling out the contact form on our website.

Q: Are your toys safe for children? A: Yes, all our toys meet safety standards and regulations. We prioritize the safety and well-being of children.